Who we serve
VirtualHire provides tooling for employers ("Customers") to invite individuals ("Candidates") to complete one-way virtual interviews. This summary explains common data categories; your Data Processing Agreement controls where contracts apply.
Information we process
- Employer account details such as names, emails, roles, and organization identifiers you supply at signup or through your admin.
- Interview configuration: templates, questions, instructions, branding, and related metadata Customers create inside the Service.
- Candidate submissions: identifiers you or your ATS provide, recordings, transcripts where enabled, timestamps, technical logs needed to deliver video capture, and support correspondence.
How we use information
We use this information to operate, secure, troubleshoot, analyze usage in aggregate where permitted, comply with legal duties, and support Customers as described in your agreement.
Legal bases
Where GDPR or similar laws apply, we process data consistent with our role (typically as a processor for Candidate-related data initiated by the Customer, and under contract for administrative data). Detailed bases and international transfer mechanisms belong in jurisdiction-specific addenda.
Sharing
We use infrastructure and communications vendors required to operate VirtualHire. We do not sell personal information as the term is commonly defined in privacy laws requiring that disclosure.
Retention
Retention timelines depend on your configuration, contractual terms, and legal obligations (for example preserving records where mandated). Administrators should align retention with internal policies.
Security
We implement administrative, technical, and organizational safeguards appropriate for a multi-tenant hiring product. Report suspected incidents to your Customer success channel.
Contact
Employer privacy requests should originate from an authorized Customer contact. Individuals may pursue rights afforded by applicable law toward the recruiting organization—the data controller—as well as remedies available against processors where the law permits.